Cello Armour Stainless Steel Double Walled Carafe, Insulated, 1600ml, 1pc, Black

Quality products Request make delivery possible for Kargil Ladakh

I purchased this product in November 2025, and shortly after, while cleaning the thermos, a plastic attachment broke off. Since the product was under warranty, I contacted Amazon, who directed me to the manufacturer. The manufacturer requested details including photos, my invoice, and my address, which I promptly provided. However, they later informed me that the issue was not covered under warranty. They then directed me to contact one of their sales/marketing representatives, providing his phone number. When I called, the representative claimed he was unaware of the issue, despite the fact that his company had given me his contact. He said he would look into it and get back to me. It has now been over a week, and I have received no follow-up. This experience has been extremely frustrating. I feel caught in a back-and-forth between Amazon and the manufacturer with no resolution in sight. As a long-time user of Cello products, I am deeply disappointed. Unfortunately, after this ordeal, I cannot recommend this product or brand to anyone. Time wasted, money wasted, and a very poor customer experience.

Flask is good and keeps temperature for 8-12 hours. Design has to be improved.The non return press arrangement stopped working after a week of use.So the seal has broken and temperature may drop because of this.Other wise it is a good product.

Before one month its luck is not working.

It's lid is very poorly designed.It takes 3-4 turns ,why can't they make singke ir half turn.You have to use a lot of force to open or close it.The knob on the lid is weak and it broke when trying to open.Wasre of money.